Sorla respects your privacy and is committed to protecting your personal data. This notice explains how we look after your data when you use this website and our service, and tells you about your rights and how the law protects you.
Who we are
Sorla is the service you use to check your lending history and build a case. Sorla is the data controller for the data it processes. The regulated law firm that takes your case on, Rowan Hale Legal (SRA Number XXXX), is a separate controller for the data it processes to act for you. If you have any questions, or want to exercise your rights, contact us at privacy@sorla.co.uk.
The data we collect
- Identity and contact data – your name, email address, phone number and similar details.
- Financial data – with your explicit, read-only permission, the transaction history from the accounts you choose to connect. Sorla can see transactions to look for evidence; it can never move money, and you can revoke access at any time.
- Technical and usage data – your IP address, device and browser, and how you use the site, collected through cookies and similar technologies.
We do not ask for special category data, such as your health, or your political or religious beliefs, and we do not collect information about criminal convictions.
How we collect it
Directly from you, when you fill in a form, connect an account, or contact us; automatically, through cookies and similar technologies as you use the site; and from third parties, such as the Open Banking provider you authorise and analytics providers.
How we use it
We only use your data where the law allows, usually to perform our agreement with you, to meet a legal or regulatory obligation, or for our legitimate interests in running the service securely. The main purposes are to check your history and build your case; to pass your case to the regulated law firm so it can act for you and challenge the lender; to manage our relationship with you and keep you updated; and to keep the service secure and improve it. We do not rely on consent except for optional marketing, which you can withdraw at any time.
Who we share it with
We may share your data with the regulated law firm so it can act on your case; with service providers who help us run the service, such as hosting, IT and the Open Banking provider, under strict instructions; and with regulators and authorities where the law requires it. We require everyone we share data with to protect it and to use it only for the purposes we set.
Keeping your data safe, and how long we keep it
We use appropriate security measures and limit access to those who need it. We keep core records for as long as the law requires, typically six years after your case ends for tax and regulatory reasons, and then delete or anonymise them.
Your rights
Under data protection law you can ask us to give you a copy of your data, correct it, erase it, restrict or object to how we use it, or transfer it. You can also withdraw consent where we rely on it. There is usually no charge, and we aim to respond within one month. To exercise any right, contact privacy@sorla.co.uk.
Complaints and cookies
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk, though we would appreciate the chance to put things right first. We use functional cookies to make the site work, and, only with your consent, analytics and advertising cookies. You can change your cookie choices at any time.
This is a template. Specific details, including our registered legal entity, contact addresses and the regulated law firm’s SRA number, will be completed before launch.
See what your history shows
A careful, read-only check of your lending history. Nothing upfront, and an honest answer either way.