What is free, and what is not
Free to find out. A fee only if you win.
See what you could be owed
Check whether you are likely to have a complaint and what it could be worth. No payment details, no commitment.
Decide whether to go ahead
The choice is yours. You are not charged for proceeding, and not charged if you decide to stop.
A successful outcome
A fee applies only if the claim succeeds, taken from the compensation. If it does not succeed, there is nothing to pay.
Never out of pocket
Using Sorla should not put you at risk
The promise is simple. You are never out of pocket for trying. Here is what that means in practice.
- Free to check, always. No payment details to see what you could be owed.
- A fee only on a successful claim, taken from the money recovered.
- Your compensation clears any overdraft balance first. Anything left is paid to you as cash.
- A win also stops the interest. On a typical overdraft rate, that can save a meaningful sum every year.
- No hidden charges and no hourly fees, even if you decide to stop.
A worked example
How a refund reaches you
Say a lender offers £1,000 in compensation. Here is the order it works in.
Indicative fee bands
| Compensation recovered | Indicative rate |
|---|---|
| Up to £1,500 | up to 30% |
| £1,500 to £9,999 | up to 25% |
| £10,000 and above | up to 20% |
Illustrative for this demonstration only. These are not real fee bands or an estimate of any outcome. Your exact rate and the final terms are always shown before you sign.
A clearer choice
Two honest options, and we tell you which fits
You never have to use a company like Sorla. For straightforward cases, doing it yourself and keeping every penny is the right call, and we will say so.
Do it yourself
Complain to the lender, and to the Financial Ombudsman Service, for free. Best when the case is simple and the evidence is easy to gather.
Always free.
Let Sorla do the work
For the harder cases, where the proof is buried across years of statements and several lenders, we read the history, build the evidence, and a legal team takes it on. You pay nothing unless the claim succeeds.
Nothing upfront.
You never need a company like Sorla
- You can complain directly to your lender for free, with no company required.
- You can take a complaint to the Financial Ombudsman Service for free.
- We restate both routes, in plain words, before you sign anything.
See what your history shows
A careful, read-only check of your lending history. Nothing upfront, and an honest answer either way.